Product-related FAQ


Q: When can I get this price?

A: We usually quote within 6 hours of receiving your inquiry. If you are very impressed with the price, please call us or email us so we can prioritize your query.


Q: How do I get samples to check quality?

A: After confirming the price, you can ask the sample to check our quality. Samples are free, but shipping is required.


Q: How long can I expect to get samples?

A: After you have paid the shipping fee and sent us a confirmation document, the sample will be ready for delivery within 3-7 days. Samples will be sent to you by courier and arrive within 3 to 5 days. If you don’t have an account, you can use your own courier account or prepay us.


Q: What is the preparation time for mass production?

A: Honestly, it depends on the number of orders and the season in which you place your order. The best record we keep is to provide 10 km of cable within a week.


Q: Are you a trading company or a manufacturer?

A: SanHeng cable is a professional cable manufacturer in China. 20 years of industry experience.


Q: What is your main product?

A: As one of the leading cable manufacturers in China, we specialize in the production of ordinary power cables with rated voltages up to 35kV, common types with high voltages up to 1kV, fire-retardant PVC cables, 450 / 750V control cables, PVC insulated cables and wires. AAC, ACSR, ACSR / AS, heat-resistant aluminum alloy conductors and overhead insulated cables up to 35kV, covering 8 series, more than 3,000 projects.


Q: Do you accept OEM or ODM?

A: Yes, we accept OEM and ODM. Your logo and company name can be printed on our products.


Q: How is your payment method?

A: Usually T / T, L / C is acceptable. Or you can make a payment method for other transactions, we will let you know after the assessment, we accept.


Q: I can’t find the cable I need on this page?

A: If you do not find the type of cable you need, please contact us directly and we will get back to you as soon as possible.


Q: What is the minimum order quantity?

A: In most cases, we sell from the stock of normal goods, and you can purchase any quantity unless it is customized.


Q: How is your packaging?

A: Usually wrapped coils and cartons, wood/steel barrels, other ways can be based on you.

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